Cuciking33 Privacy Policy – How We Protect Your Data

Welcome to the cuciking33 Privacy Policy. This document explains how the cuciking33 platform ("we", "cuciking33") collects, processes, stores and protects your personal information when you use our website, mobile app, and all services offered under the cuciking33 brand.

Cuciking33 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We treat your trust as a responsibility we do not take lightly. Every decision we make regarding the handling of personal data is guided by one key question: does this protect the interests of our members?

This Privacy Policy applies to everyone who interacts with cuciking33 – whether you are a registered member actively playing jackpot slots every day, a casual visitor browsing our website, or someone simply reaching out to our customer support team with a general enquiry. If you disagree with any part of this Privacy Policy, please discontinue use of the cuciking33 platform and contact us to close your account if applicable.

Cuciking33 collects your personal data through two main channels — directly when you provide it to us, and automatically as you use the platform. Below is a full breakdown of the types of data we collect:

Data You Provide Directly:

• Registration Data: Full name, mobile number, email address, date of birth, and the password you create when registering your cuciking33 account.
• Identity Verification Data: Identity card number (MyKad) or passport for the Know Your Customer (KYC) process for withdrawals exceeding a specified limit.
• Financial Data: Your e-wallet number (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost) or bank account number (Maybank2u, CIMB Clicks, FPX) used for deposits and withdrawals. We do not store the full number – only the last few digits for identification purposes.
• Communication Data: Conversation history with our customer support team via live chat or email.

Automatically Collected Data:

• Technical Data: IP address, web browser type, device operating system, screen resolution and application version.
• Usage Data: Pages visited, games played (jackpot slots, live casino, football, badminton, lottery), session duration, and navigation patterns within the platform.
• Transaction Data: Your complete history of deposits, withdrawals, bets, and winnings in your cuciking33 account.
• Device Data: Unique device identifiers for security and fraud prevention purposes – this helps us detect unauthorised login attempts.

Cuciking33 uses collected personal data solely for legitimate purposes that are directly related to platform operations. We do not use your data in ways you would not reasonably expect. The following is a complete list of how your data is used at cuciking33:

• Account Management: Creating, verifying and maintaining your cuciking33 account, including secure login processes and account activity monitoring.
• Transaction Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, and other local payment methods, as well as withdrawals of your jackpot winnings and Sports Betting payouts in Malaysian Ringgit (MYR).
• Personalise Your Experience: Displaying relevant games based on your activity history – for example, recommending new jackpot slots to players who frequently visit the Jackpot section, or the latest badminton matches to fans of the Badminton section.
• Security & Fraud Prevention: Detecting and preventing unauthorised access, identity fraud, money laundering, and platform abuse such as the creation of multiple accounts.
• Legal Compliance: Meeting the reporting and documentation requirements set out under applicable Malaysian law, including PDPA 2010.
• Service Communications: Sending important account notifications, promotions you have expressed interest in, security updates, and responses to your customer support enquiries.
• Platform Improvements: Analysing aggregated, anonymised usage patterns to develop new features and improve the overall cuciking33 platform experience.

Cuciking33 will not use your personal data to make automated decisions that negatively affect you without human oversight. If you have questions about how your specific data is being used, you can reach us at support@cuciking33.click.

Cuciking33 does not sell or commercialise members' personal data to any third party. However, in the normal course of business operations, there are limited situations where data must be shared with certain parties. The following is a full and transparent explanation of these instances:

All third parties that receive cuciking33 data are bound by strict data protection agreements. They are not permitted to use the data for any purpose other than what is specified in their agreement with us, and they may not share it further without cuciking33's written consent.

Cuciking33 takes data infrastructure security seriously. For us, security is not just a line in a privacy policy — it is central to the platform's day-to-day operations. Below are the specific security measures we have in place:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and cuciking33's servers are encrypted using 256-bit SSL/TLS protocol. This means that even if someone were to intercept the transmitted data, it cannot be read without the encryption key.
• Stored Personal Data Encryption: Sensitive information such as passwords is stored in an irreversible hashed format. cuciking33 itself cannot view your account password — only you know it.
• Two-Factor Authentication (2FA): The login process uses an OTP sent to your registered phone number as an additional verification layer to prevent unauthorised access.
• Real-Time Monitoring: The cuciking33 security team monitors platform activity 24/7 to detect suspicious patterns such as repeated login attempts or unusual transactions.
• Regular Security Testing: Independent security audits are conducted periodically by third parties to identify and address any vulnerabilities in the system before they can be exploited.
• Internal Access Controls: Only cuciking33 staff with a legitimate business need are permitted to access member data, and all such access is logged and audited regularly.

While cuciking33 takes all reasonable steps to protect your data, no system is completely 100% secure. You also play an important role in keeping your account safe – use a strong password, never share your login credentials, and report to us immediately if you suspect any suspicious activity on your account.

Cuciking33 uses cookies and similar tracking technologies to ensure the platform functions properly and to provide you with a better experience. Below are the types of cookies we use and their purposes:

• Essential Cookies: These cookies are required for the cuciking33 platform to function. They record your login session, language preferences, and security settings. Without them, you will not be able to use the platform properly. This type of cookie cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform — which pages are visited most, which games are most popular (such as progressive jackpots or EPL Sports Betting) and where users encounter issues. This data is used in aggregated form and cannot be used to identify any individual.
• Functional Cookies: Saves your preferences such as display settings, favourite games and preferred deposit method so you do not have to reconfigure them each time you log in to cuciking33.
• Security Cookies: Used to detect fraud attempts, prevent CSRF attacks and keep your session secure while gaming or making financial transactions.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the cuciking33 platform. For more information on managing cookies in your browser, please refer to your browser's documentation.

Cuciking33 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by Malaysian law. The following are the data retention periods we follow:

• Active Account Data: For as long as your cuciking33 account remains active, your core personal data is retained to allow you to access all platform services.
• Transaction History: All records of deposits, withdrawals, and bets are retained for a minimum of 7 years in accordance with Malaysia's financial compliance and tax law requirements.
• Security Logs: Security logs and account activity data are retained for 2 years for investigation purposes in the event of a security incident.
• After Account Closure: When an account is closed at your request, personal data that is no longer required for legal compliance will be deleted or anonymised within 90 days. Financial transaction data will be retained for the period required by law.

If you would like to know more about the specific data retention periods related to your account, or wish to request the deletion of data that is no longer needed, please contact our privacy team at support@cuciking33.click.

As a cuciking33 member, you have clear rights under Malaysia's Personal Data Protection Act 2010 (PDPA) regarding your personal data. cuciking33 respects and facilitates the exercise of these rights:

To exercise any of the rights above, send a written request to support@cuciking33.click with the subject line "Data Privacy Rights Request". Include your cuciking33 account username and the specific right you wish to exercise. We will verify your identity before processing the request and will respond within 14 business days.

Cuciking33 strictly prohibits individuals under the age of 18 from registering or using any of the platform's services. We do not knowingly collect or process personal data from minors.

If cuciking33 discovers that personal data of individuals under the age of 18 has been collected without the knowledge or consent of a parent or guardian, we will take immediate action to:

• Immediately closing the account in question.
• Delete all personal data associated with that individual.
• Reporting incidents to the relevant authorities where required.

If you are a parent or guardian and have reason to believe that your child or ward who is underage has registered a cuciking33 account, please contact us immediately at support@cuciking33.click. We will take prompt action to address the matter.

Cuciking33 reserves the right to update this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements or added platform features. When we make significant changes to this Privacy Policy, we will notify you via:

• In-platform notifications when you log in to your cuciking33 account.
• SMS to your registered phone number for changes that affect how sensitive data is handled.
• Update the "Last Updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically so you remain informed about how cuciking33 protects your information. Continued use of the cuciking33 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding this Privacy Policy or how cuciking33 handles your personal data, please contact our privacy team through the following channels:

• Privacy Email: support@cuciking33.click — for privacy rights requests, complaints, or personal data enquiries. Please include "Data Privacy" in the subject line of your email.
• Live Chat: Available 24/7 directly within the cuciking33 platform for general privacy-related enquiries.
• Response Time: We are committed to responding to all privacy enquiries within 3 working days and fulfilling data rights requests within 14 working days.

All data privacy communications are handled confidentially and exclusively by authorised cuciking33 staff. We take every enquiry and complaint seriously, as your trust is the foundation of cuciking33's operations.

If after contacting cuciking33 you remain unsatisfied with how your complaint was handled, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia, which operates under the PDPA 2010.